Return & Refund Policy | VeeuWna

30-Day Return Window

Eligible items may be returned within 30 days of delivery. To request a return, contact service@veeuwna.com before sending the item.

Return Eligibility

To be eligible for return, an item must be unused, in its original condition, and returned with its original packaging when available. Proof of purchase is required.

Items that are used, altered, damaged after delivery, missing parts, or returned without authorization may not qualify for a refund.

Any product-specific exclusions will be disclosed on the applicable product page or as required by law.

How to Request a Return

Email service@veeuwna.com with:

• Your order number
• The item you want to return
• The reason for the return
• Photos, if the item is damaged, defective, or incorrect

If the return is approved, we will provide instructions and the correct return destination.

Do not send a return to our public business contact address unless our customer service team specifically tells you to do so. Packages sent without approval or to the wrong address may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for non-defective items.

If an item arrived damaged, defective, incorrect, or the issue was caused by our error, contact us so we can review the situation and provide the appropriate instructions.

Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.

Damaged, Defective, or Incorrect Items

Contact us promptly after delivery at service@veeuwna.com. Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label.

Please keep the product and packaging until we provide next steps.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method. Processing time after issuance depends on your bank, card provider, or payment service.

Exchanges

The fastest way to obtain a different item is generally to complete an approved return and place a new order. Contact customer support if you need help determining the appropriate process.

Cancellations

Contact service@veeuwna.com as soon as possible if you need to request a cancellation. We will try to help, but cancellation cannot be guaranteed after processing has started or the order has shipped.

Contact

VeeuWna is operated by WOONWINKEL LLC.
Email: service@veeuwna.com
Phone: 503-334-2088
Business address: 935 SW Washington St, Portland, OR 97205, United States

The address above is our business contact address and is not automatically the return destination.